Scheduling and Cancellations Policy
We're a small business, and like you, we want billing to be simple, accurate, and fair. No surprises or “gotchas”!
Our tutors record attendance and cancellations, so occasionally mistakes happen. If a charge or credit doesn't look right, just email us. We'll happily review your account and make it right!
How Billing Works
Tutoring is prepaid. Every Monday, you're charged for the UPCOMING week's tutoring, NOT the previous week.
Each $80 payment gives you one credit for a one-hour tutoring session. Credits automatically cover your scheduled lessons.
Unused credits roll forward! If you cancel according to our policy, your remaining prepaid credit is automatically applied toward future tutoring.
For example:
- Normal week: You have tutoring Wednesday. You're charged $80 on Monday for Wednesday's lesson.
- Canceled lesson: You cancel Wednesday's lesson with at least 24 hours' notice. Your $80 credit rolls forward and covers next Wednesday instead. If that's your only session, you'll be charged $0 the following Monday!
Your Free First Lesson
Your first lesson is free when starting regular weekly tutoring!
We reserve an ongoing weekly appointment when you sign up. If you love it, just keep coming! Future Monday payments cover upcoming lessons, never your free first lesson.
How do I cancel completely?
If you'd rather not continue, simply email us at ashley@amtutors.com so we can cancel your recurring schedule. No long-term contracts!
Cancellation Policy
We understand that life happens!
- 24+ hours' notice: No fee. Your credit rolls forward.
- 3–24 hours' notice: Half-session fee.
- Less than 3 hours' notice: Full-session fee, unless a courtesy cancellation applies.
- No-show without notice: Full-session fee.
You also receive two courtesy late cancellations per calendar year, provided you notify us before your session begins. These cannot be used for no-shows.
Any unused prepaid amount rolls forward automatically, after applicable cancellation fees.
Frequent cancellations may result in losing your reserved weekly time. Three no-shows in a calendar year may result in discontinuation of tutoring.
Need to Change Something?
Just email ashley@amtutors.com. We'll take care of it!
Need to cancel, reschedule, add sessions, change tutors, take a break, or stop tutoring altogether? Simply let us know.
Your weekly appointment continues until you request a change. Canceling individual appointments in TutorBird does not end your recurring schedule.
Rescheduling depends on tutor availability and isn't guaranteed.
A Few Other Things
- Sessions end at their scheduled time, even if you're late.
- Appointment reminders are a courtesy and aren't guaranteed.
- Failed payments may result in tutoring being paused until the balance is resolved.
- Ending tutoring with unused credits? Contact us to review your balance.
Questions or billing concerns? Email ashley@amtutors.com. We're always happy to help!